Self-serve Kitting Prep
Scaling Kitting Prep Through Merchant Self-Service
Company
Flexport
Industry:
Supply Chain Logistics
Project duration:
Q3 2024
Scaling merchant self-service for kitting while maintaining operational control.
What is Flexport Seller Portal?
The Omnichannel Seller Portal is an all-in-one platform that helps merchants manage their inventory, fulfillment, and channel sales from a single place.
It integrates with 50+ e-commerce and retail platforms—like Shopify, Amazon, and Walmart—allowing brands to sync inventory, automate fulfillment, and ship anywhere with end-to-end visibility.
Kitting & Prep
Kitting & Prep operations allow merchants to pre-bundle SKUs and apply retailer-specific labeling or packaging requirements before fulfillment — streamlining multi-channel shipping and improving delivery speed.
Project Goal
Enable merchants to self-serve kitting prep within Seller Portal while ensuring operational traceability through Prep Portal
Impact
Retention risk was mitigated for two of our largest merchants.
50% of the 2023 volume achieved in one month post-pilot.
Enabled $140K projected annual growth in kitting revenue.
Reduced account manager intervention time per job by 80%.
Objectives
Unify prep service selection (kitting + simple prep) in a clear, modular UI.
Display pricing dynamically with intuitive contextual tooltips.
Minimize merchant errors when mixing kitted and non-kitted SKUs.
Enhance post-booking visibility of prep status and NC (noncompliance) issues.
Challenges
The challenge was balancing merchant autonomy with operational complexity.
Each UI decision was tied to real constraints — FEFO* logic, box labeling, and prep ID tracking — while maintaining a cohesive, merchant-friendly experience.
*FEFO stands for First Expired, First Out.
It’s an inventory management method where items are sold, used, or shipped in order of their expiration dates, not when they were received.
Key Flows
DTC Inbound Flow
RS → DTC Replenishment Flow
Operator Experience
