Scaling kitting prep through merchant self-service
Client
Flexport
Role
Product Designer
industry
Supply Chain
when
Q3 2024
Kitting prep was a high-value service locked behind manual support tickets. Merchants couldn't self-serve, account managers were bottlenecked, and two of Flexport's largest clients were at risk of churning. This project opened up kitting as a self-serve option across DTC inbound and replenishment flows, automatically generating prep tasks and labels so inventory moves through fulfillment without intervention.
A single hub for merchant fulfillment
Managing inventory across dozens of sales channels is a coordination nightmare for most merchants. Seller Portal is Flexport's answer — a single operational hub where brands sync inventory, automate fulfillment, and ship across 50+ platforms like Shopify, Amazon, and Walmart, with end-to-end visibility at every step.
Kitting & prep
Kitting & Prep operations allow merchants to pre-bundle SKUs and apply retailer-specific labeling or packaging requirements before fulfillment — streamlining multi-channel shipping and improving delivery speed.
Project goal
Enable merchants to self-serve kitting prep within Seller Portal while ensuring operational traceability through Prep Portal
Impact
Objectives
Unify prep service selection in a clear, modular UI.
Enhance post-booking visibility of prep status and NC (noncompliance) issues.
Display pricing dynamically with intuitive contextual tooltips.
Minimize merchant errors when mixing kitted and non-kitted SKUs.
Challenges
The challenge was balancing merchant autonomy with operational complexity.Each UI decision was tied to real constraints — FEFO* logic, box labeling, and prep ID tracking — while maintaining a cohesive, merchant-friendly experience.
*FEFO stands for First Expired, First Out. It’s an inventory management method where items are sold, used, or shipped in order of their expiration dates, not when they were received.
Key Flows
DTC Inbound Flow
How merchants get inventory into Flexport's fulfillment network, ready to ship.
RS → DTC Replenishment Flow
How merchants move inventory from reserve storage into DTC fulfillment to restock and ship direct.
Operator Experience
How kitting tasks are created, managed, and fulfilled on the operator side.
Thanks for reading :)
Additional Projects
See Project
→
Resume
© Copyright 2026
Scaling kitting prep through merchant self-service
Client
Flexport
Role
Product Designer
industry
Supply Chain
when
Q3 2024
Kitting prep was a high-value service locked behind manual support tickets. Merchants couldn't self-serve, account managers were bottlenecked, and two of Flexport's largest clients were at risk of churning. This project opened up kitting as a self-serve option across DTC inbound and replenishment flows, automatically generating prep tasks and labels so inventory moves through fulfillment without intervention.
A single hub for merchant fulfillment
Managing inventory across dozens of sales channels is a coordination nightmare for most merchants. Seller Portal is Flexport's answer — a single operational hub where brands sync inventory, automate fulfillment, and ship across 50+ platforms like Shopify, Amazon, and Walmart, with end-to-end visibility at every step.
Kitting & prep
Kitting & Prep operations allow merchants to pre-bundle SKUs and apply retailer-specific labeling or packaging requirements before fulfillment — streamlining multi-channel shipping and improving delivery speed.
Project goal
Enable merchants to self-serve kitting prep within Seller Portal while ensuring operational traceability through Prep Portal
Impact
Objectives
Unify prep service selection in a clear, modular UI.
Enhance post-booking visibility of prep status and NC (noncompliance) issues.
Display pricing dynamically with intuitive contextual tooltips.
Minimize merchant errors when mixing kitted and non-kitted SKUs.
Challenges
The challenge was balancing merchant autonomy with operational complexity.Each UI decision was tied to real constraints — FEFO* logic, box labeling, and prep ID tracking — while maintaining a cohesive, merchant-friendly experience.
*FEFO stands for First Expired, First Out. It’s an inventory management method where items are sold, used, or shipped in order of their expiration dates, not when they were received.
Key Flows
DTC Inbound Flow
How merchants get inventory into Flexport's fulfillment network, ready to ship.
RS → DTC Replenishment Flow
How merchants move inventory from reserve storage into DTC fulfillment to restock and ship direct.
Operator Experience
How kitting tasks are created, managed, and fulfilled on the operator side.
Thanks for reading :)
Additional Projects
See Project
→
Resume
© Copyright 2026
Scaling kitting prep through merchant self-service
Client
Flexport
Role
Product Designer
industry
Supply Chain
when
Q3 2024
Kitting prep was a high-value service locked behind manual support tickets. Merchants couldn't self-serve, account managers were bottlenecked, and two of Flexport's largest clients were at risk of churning. This project opened up kitting as a self-serve option across DTC inbound and replenishment flows, automatically generating prep tasks and labels so inventory moves through fulfillment without intervention.
A single hub for merchant fulfillment
Managing inventory across dozens of sales channels is a coordination nightmare for most merchants. Seller Portal is Flexport's answer — a single operational hub where brands sync inventory, automate fulfillment, and ship across 50+ platforms like Shopify, Amazon, and Walmart, with end-to-end visibility at every step.
Kitting & prep
Kitting & Prep operations allow merchants to pre-bundle SKUs and apply retailer-specific labeling or packaging requirements before fulfillment — streamlining multi-channel shipping and improving delivery speed.
Project goal
Enable merchants to self-serve kitting prep within Seller Portal while ensuring operational traceability through Prep Portal
Impact
Objectives
Unify prep service selection in a clear, modular UI.
Enhance post-booking visibility of prep status and NC (noncompliance) issues.
Display pricing dynamically with intuitive contextual tooltips.
Minimize merchant errors when mixing kitted and non-kitted SKUs.
Challenges
The challenge was balancing merchant autonomy with operational complexity.Each UI decision was tied to real constraints — FEFO* logic, box labeling, and prep ID tracking — while maintaining a cohesive, merchant-friendly experience.
*FEFO stands for First Expired, First Out. It’s an inventory management method where items are sold, used, or shipped in order of their expiration dates, not when they were received.
Key Flows
DTC Inbound Flow
How merchants get inventory into Flexport's fulfillment network, ready to ship.
RS → DTC Replenishment Flow
How merchants move inventory from reserve storage into DTC fulfillment to restock and ship direct.
Operator Experience
How kitting tasks are created, managed, and fulfilled on the operator side.
Thanks for reading :)
Additional Projects
See Project
→
Resume
© Copyright 2026